1. Scope and acceptance

Powerload is a software platform for transport and logistics businesses and professionals. By creating an account, subscribing to a plan or using a feature governed by these Terms, the customer represents that it has authority to bind the company or professional activity it represents.

The service is not designed as a consumer product.

2. Account and security

Customers must provide accurate information, keep account details current and protect credentials. Each user should use their own account where required by the plan or configuration.

Customers are responsible for managing permissions, roles and access within their organization and for promptly reporting known unauthorized access.

3. Service and modules

Available features depend on the plan, country, integrations and modules purchased. Powerload may improve, replace or reorganize features provided that the essential value of a paid service is not materially and unjustifiably reduced during an already-paid term.

Beta, experimental or early-access features may change, be suspended or be withdrawn and are provided subject to the limitations stated for those features.

4. Subscriptions, pricing and billing

Prices, billing periods, usage limits, taxes and renewal conditions are shown in the applicable plan, order or proposal. Unless stated otherwise, fees exclude indirect taxes that must legally be charged.

Where automatic renewal applies, customers may cancel future renewals using the account procedure or commercial documentation. Cancellation does not automatically create a refund for periods already provided unless required by law or contract.

5. Acceptable use

• Use the service only for lawful professional purposes.
• Do not bypass limits, security controls or access restrictions.
• Do not introduce malware or deliberately interfere with service operation.
• Do not access, extract or use third-party data without authorization or a lawful basis.
• Do not resell or sublicense the service without Powerload’s written agreement.

6. Customer data

Customers retain the rights they hold in data and documents they submit to Powerload. Customers authorize Powerload to process that data to the extent needed to provide, protect and maintain the service.

Customers are responsible for ensuring that data submitted to the platform was lawfully obtained and may be lawfully processed, particularly where it includes information about drivers, employees, customers or suppliers.

7. Third-party integrations

Customers may connect third-party services such as email, maps, payments, freight platforms or other tools. Those integrations may depend on external APIs, permissions, accounts and terms outside Powerload’s control.

Powerload does not control third-party changes, outages or restrictions, although reasonable efforts will be made to maintain supported integrations.

8. Automation and artificial intelligence

AI, automated extraction, pricing recommendations, classification, planning or generated content are support tools. Outputs may contain errors or may not reflect all relevant commercial, contractual or regulatory information.

Customers must review and validate information before making decisions with financial, contractual, employment, safety or compliance impact.

9. Transport operations and freight marketplace features

Unless Powerload, LLC expressly accepts another role in writing for a specific transaction, Powerload, LLC acts as the technology provider for the platform and not as the carrier, shipper, freight forwarder, transportation broker, insurer or guarantor of payment between users. POWER LOAD SL is a separate legal entity and may separately contract and perform actual transport operations in Spain; where it does so, the transport documentation and specific terms for that operation govern its role.

Users are responsible for checking licenses, insurance, creditworthiness, documents, cargo conditions, pricing, routes and legal obligations for the transactions they enter into.

10. Availability, maintenance and support

Powerload aims to provide a stable and secure service. Interruptions may occur for maintenance, updates, incidents, attacks, provider failures or events outside reasonable control.

Specific support levels or service commitments, if any, are those stated in the applicable plan, proposal or agreement.

11. Intellectual property

Powerload and its licensors retain rights in the platform software, design, documentation, trademarks and technology. Customers receive a limited, non-exclusive and non-transferable right to use the service during the subscription term and in accordance with these Terms.

12. Suspension and termination

Powerload may reasonably suspend access when necessary to protect security, prevent fraud or abuse, comply with law, address overdue unpaid amounts or stop a material breach. Where reasonably possible, customers will be informed and given an opportunity to cure.

After termination, access may cease. Obligations that by their nature should survive—including payment, confidentiality, intellectual property and legally valid limitations—continue to apply.

13. Liability

Each party is responsible in accordance with law and any valid limits agreed in the applicable contract. Powerload is not responsible for decisions based solely on customer-provided information, unreviewed automated outputs or failures attributable to third-party services outside Powerload’s reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

14. Confidentiality

Each party must protect confidential information received from the other and use it only for the contractual relationship, except where disclosure is authorized, legally required, or the information is legitimately public or already known without a confidentiality obligation.

15. Data protection

Personal data processing is governed by the Privacy Policy and, where Powerload acts as a processor on behalf of a customer, by the applicable Data Processing Agreement.

16. Governing law and disputes

Unless a specific order or contract provides otherwise, the relationship with Powerload, LLC is governed by the law applicable to the contracting entity and any validly agreed jurisdiction rules. Mandatory rules that cannot be contracted out of will prevail where applicable.

Before formal proceedings, the parties will try in good faith to resolve disputes through direct commercial or legal contact.

17. Changes to the Terms

Powerload may update these Terms. Where a change materially affects a contracted service, reasonable advance notice will be provided where appropriate. Continued use after the effective date is subject to the updated version to the extent permitted by law.

18. Contact

For contractual or legal questions: info@powerload.us.